KeraFirm Pro Refund Policy: 60-Day Money-Back Guarantee & Returns
The KeraFirm Pro Refund Policy explains how eligible customers can request a refund, how the 60-day period is calculated, what must be included with a return, and when the refund is expected to reach the original payment method.
KeraFirm Pro is backed by a 60-Day Money-Back Guarantee for eligible purchases, subject to the return requirements described below.
60-Day Money-Back Guarantee
The refund period begins on the date your KeraFirm Pro package is delivered.
Eligible customers may request a refund within 60 days of delivery. This gives customers an opportunity to use the product consistently and evaluate whether it meets their expectations.
If you decide that KeraFirm Pro is not suitable for you, follow the return procedure outlined in this policy.
Who Can Request a KeraFirm Pro Refund?
To qualify for consideration under the 60-Day Money-Back Guarantee, the refund request must be submitted within the applicable 60-day period.
The delivery date shown by the carrier’s tracking information can be used to determine when the refund window begins.
Requests submitted after the applicable period may not qualify for a refund.
What Must Be Included in Your Return?
When returning a KeraFirm Pro order, all bottles from the original order must be returned.
This requirement applies regardless of whether individual bottles are:
- ✓ Opened
- ✓ Unopened
- ✓ Empty
- ✓ Partially used
The return should also include the Packing Slip.
To help identify and process your return, include:
- Full name
- Email address
- Order ID, if available
Providing complete order information can help reduce delays when the returned package is processed.
How to Start a KeraFirm Pro Refund
Step 1 — Check Your Delivery Date
Confirm that your refund request is being made within 60 days of the package delivery date.
Your shipping carrier’s tracking information can be used to verify the delivery date.
Step 2 — Contact Refund Support
Send an email to:
Use “Refund Request” as the subject line and explain that you would like to return your KeraFirm Pro order for a refund.
Customers should contact support before sending the return package if they have questions about the return process.
Step 3 — Prepare the Complete Order
Gather all bottles from the order, including opened, unopened, empty, and partially used bottles.
Place the Packing Slip with the returned products and include your identifying order information when available.
Step 4 — Ship the Return
Send the completed return package to:
19655 E 35th Drive, Suite 100
Aurora, CO 80011
Customers are responsible for return shipping costs.
Return shipping fees are not covered by the seller.
What Happens After the Return Arrives?
Once the returned package has been received, it will be processed according to the applicable refund procedures.
After the return has been received and processed, the applicable refund will be issued to the original payment method.
Please allow approximately 5–10 business days for the refund to appear on your original card or payment account.
The actual posting time can vary depending on the bank, card issuer, or payment provider.
KeraFirm Pro Refund Information at a Glance
| Refund Detail | Policy |
|---|---|
| Guarantee | 60-Day Money-Back Guarantee |
| Refund period begins | Date the package is delivered |
| Refund request deadline | Within 60 days of delivery |
| Bottles required | All bottles from the order |
| Bottle condition | Opened, unopened, empty, or partially used |
| Packing Slip | Required |
| Return shipping | Customer’s responsibility |
| Return address | 19655 E 35th Drive, Suite 100, Aurora, CO 80011 |
| Refund timing | Approximately 5–10 business days after return is received and processed |
Before Sending a KeraFirm Pro Return
Before shipping your return, make sure that:
- ✓ Your request is within the 60-day refund period
- ✓ All bottles from the order are included
- ✓ The Packing Slip is included
- ✓ Your full name and email address are provided
- ✓ Your order ID is included when available
- ✓ You understand that return shipping costs are your responsibility
Following these requirements can help the return be identified and processed more efficiently.
Questions About Your Refund or Return?
If you are unsure whether your purchase qualifies, need help identifying your order, or have questions about the return requirements, contact the available KeraFirm Pro customer support team.
📧 Refund & Product Support
🔗 Order Self-Service
📞 U.S. Support
1-800-390-6035
🌎 International Support
+1 208-345-4245
Support can assist with:
✓ Refund and return questions
✓ KeraFirm Pro order information
✓ Shipping and delivery concerns
✓ Product-related questions
✓ 60-Day Money-Back Guarantee assistance
Need to Request a KeraFirm Pro Refund?
If your KeraFirm Pro package was delivered less than 60 days ago and you want to request a refund, contact support and begin the return process within the applicable guarantee period.
Remember to return all bottles from the order together with the Packing Slip, and allow approximately 5–10 business days after receipt and processing for the refund to appear on the original payment method.
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